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At Heartland Tire, we take pride in offering the best customer experience to Brainerd, MN, Ramsey, MN and Central Minnesota. We strive to provide our customers with the best experience possible each visit.
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I am very disappointed with the service here and will not go back. If I could I would rate less than 1 star!! I also would like to speak to corporate about how they damaged my center cap and rim and wouldn't do anything to make it right. Instead Randy told me he didn't want my service anymore because I am too picky with my vehicle. Really?? Who isn't picky with service done to their vehicle?!
I brought my car in to get new brake pads, and when I got the car back one of the center caps from my wheels was missing. When I called in to ask them about it, an employee laughed at me when I told him I wanted them to replace this piece of my car. He then told me he doesn't believe that it was even lost at their shop, and there's no way they'd replace it. And then he hung up the phone on me while I was talking. I will no longer be takin my business here and I will make it my duty to prevent anyone I know from bringing their cars here from now on
Slow service. Not a good place.
Not a very good.experience. Won't be back.
I am extremely displeased with the service and fees I was charged. I was on vacation in the area and had experienced steering issues and took vehicle to be inspected. What they said would be 15 minutes turned into an hour and 20 minutes and they found nothing wrong. I was able to get my vehicle home but it was discovered that there was in fact a problem...infact, multiple problems that will now cost me almost $2000 to repair. Thanks for nothing!
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